Privacy Policy

At RIG Hauling & Dump Services, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, https://www.righauling.com/, contacting us, or using our services. This Privacy Policy explains how we collect, use, protect, and share your information, including information collected through phone calls, online forms, and text messaging.


1. Information We Collect

We may collect the following types of personal information when you interact with our business:

  • Name
  • Phone number
  • Email address
  • Mailing or service address
  • Information submitted through website contact forms
  • Details regarding requested hauling, junk removal, and dump services
  • Communications sent through phone calls, emails, or text messages
  • Website usage information, including IP addresses, browser types, and cookies

We collect this information when you voluntarily submit it through our website, contact us directly, request an estimate, schedule services, or otherwise communicate with our business.


2. How We Use Your Information

RIG Hauling & Dump Services may use your personal information to:

  • Respond to inquiries and service requests
  • Provide estimates, schedule appointments, and perform services
  • Communicate regarding hauling, junk removal, and dump services
  • Send appointment confirmations, scheduling updates, and service reminders
  • Provide customer support and respond to questions
  • Send text messages when you have provided the appropriate consent
  • Improve our website, customer experience, and business operations
  • Comply with applicable legal requirements

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.


3. SMS/Text Messaging Privacy Policy

By providing your mobile phone number and expressly opting in to receive text messages from RIG Hauling & Dump Services, you agree to receive SMS communications related to our services.

These messages may include:

  • Appointment confirmations and reminders
  • Service scheduling and updates
  • Estimates and follow-up communications
  • Customer service responses
  • Billing or payment reminders
  • Promotional messages and special offers, if you have separately consented to receive marketing communications

SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing or promotional purposes.

Message Frequency: Message frequency may vary depending on your interactions with our business and the services you request.

Message and Data Rates: Message and data rates may apply depending on your wireless carrier and mobile plan.

Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any SMS message from RIG Hauling & Dump Services. After opting out, you may receive a final confirmation message. No additional text messages will be sent unless you opt in again.

Help Instructions: For assistance, reply HELP to any text message or contact us at (208) 745-2073, email c.lugo@righauling.com, or visit https://www.righauling.com/.

Consent: Providing your phone number does not automatically enroll you in marketing text messages. SMS consent must be provided voluntarily through an appropriate opt-in method. Consent to receive text messages is not a condition of purchasing any goods or services.


4. Information Sharing and Disclosure

RIG Hauling & Dump Services does not sell or rent your personal information.

We may share limited information with trusted third-party service providers when necessary to operate our business, including website hosting providers, scheduling platforms, payment processors, and communication service providers.

These providers are only permitted to use information as necessary to perform services on our behalf or as otherwise required by law.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers necessary to deliver our text messaging services.

We may also disclose information when required by law or to protect the rights, safety, and property of our business and customers.


5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze visitor activity, and enhance the user experience.

Cookies may collect information such as browser type, pages visited, time spent on the website, and general website interactions.

You may adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain website features.


6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

While we strive to safeguard your information, no method of transmitting or storing data electronically is completely secure. We cannot guarantee absolute security.


7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, fulfill legitimate business purposes, and comply with applicable legal obligations.

You may request that we delete your personal information, subject to applicable legal or operational retention requirements.


8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to personal information we maintain about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent to receive SMS messages at any time

To exercise these rights, please contact us using the information below.


9. Third-Party Websites

Our website may contain links to third-party websites or services. RIG Hauling & Dump Services is not responsible for the privacy practices, content, or security of external websites.

We encourage visitors to review the privacy policies of any third-party websites they access.


10. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.


11. Changes to This Privacy Policy

RIG Hauling & Dump Services reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.


12. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or our text messaging practices, please contact us:

RIG Hauling & Dump Services

Address: 78 North 4161 East, Rigby, Idaho, 83442

Phone: (208) 745-2073

Email: c.lugo@righauling.com

Website: https://www.righauling.com/